Distributed service sector productivity – Noahpinion


Robert Gordon, the strongest proponent of the idea of technological stagnation, doesn’t seem like the kind of guy who would be inclined to agree. But he does! Here’s what he had to say in a recent interview:

This shift to remote working has got to improve productivity because we’re getting the same amount of output without commuting, without office buildings, and without all the goods and services associated with that. We can produce output at home and transmit it to the rest of the economy electronically, whether it’s an insurance claim or medical consultation. We’re producing what people really care about with a lot less input of things like office buildings and transportation. In a profound sense, the movement to working from home is going to make everyone who is capable of working from home more productive…It’s very possible that the transition to working from home – once we get the rest of the economy sorted out – will give us a sizeable jump in the annual growth of productivity

Areas Noah “brainstorm some ways that production could be reorganized around remote work technologies like Zoom and Slack in ways that substantially increase productivity, especially in those difficult service industries.”

  1. Work-from-home
  2. Location arbitrage
  3. Task outsourcing
  4. Improved outsourcing managemnt
  5. Efficient time managment
  6. Telehealth and distance education

Noah interviews @pmarca


Am not doing quote blocks on this one – it’s so long. Everything under is quoted from the interview. Recommended.

“M.A.: My “software eats the world” thesis plays out in business in three stages:

A product is transformed from non-software to (entirely or mainly) software. Music compact discs become MP3’s and then streams. An alarm clock goes from a physical device on your bedside table to an app on your phone. A car goes from bent metal and glass, to software wrapped in bent metal and glass.

The producers of these products are transformed from manufacturing or media or financial services companies to (entirely or mainly) software companies. Their core capability becomes creating and running software. This is, of course, a very different discipline and culture from what they used to do

As software redefines the product, and assuming a competitive market not protected by a monopoly position or regulatory capture, the nature of competition in the industry changes until the best software wins, which means the best software company wins. The best software company may be an incumbent or a startup, whoever makes the best software.

My partner Alex Rampell says that competition between an incumbent and a software-driven startup is “a race, where the startup is trying to get distribution before the incumbent gets innovation”. The incumbent starts with a giant advantage, which is the existing customer base, the existing brand. But the software startup also starts with a giant advantage, which is a culture built to create software from the start, with no need to adapt an older culture designed to bend metal, shuffle paper, or answer phones.

As time passes, I am increasingly skeptical that most incumbents can adapt. The culture shift is just too hard. Great software people tend to not want to work at an incumbent where the culture is not optimized to them, where they are not in charge. It is proving easier in many cases to just start a new company than try to retrofit an incumbent. I used to think time would ameliorate this, as the world adapts to software, but the pattern seems to be intensifying. A good test for how seriously an incumbent is taking software is the percent of the top 100 executives and managers with computer science degrees. For a typical tech startup, the answer might be 50-70%. For a typical incumbent, the answer may be more like 5-7%. This is a huge”

[…]the true productive potential of the internet is only getting started, and that the pandemic will end up having pushed us to develop more distributed systems of production — much like when electricity allowed factories to switch from a single drive train to multiple independently powered workstations a century ago.

Packy on remote work: Remote work worked under the extreme duress of a pandemic, with all of the human impact of lockdowns and children unable to go to school and people being unable to see their friends and extended families. It will work even better out of COVID.

I think they all miss a more fundamental point, which is that crypto represents an architectural shift in how technology works and therefore how the world works.That architectural shift is called distributed consensus — the ability for many untrusted participants in a network to establish consistency and trust. This is something the Internet has never had, but now it does, and I think it will take 30 years to work through all of the things we can do as a result. Money is the easiest application of this idea, but think more broadly — we can now, in theory, build Internet native contracts, loans, insurance, title to real world assets, unique digital goods (known as non-fungible tokens or NFTs), online corporate structures (such as digital autonomous organizations or DAOs), and on and on.

Peter Thiel has made the characteristically sweeping observation that AI is in some sense a left wing idea — centralized machines making top-down decisions — but crypto is a right wing idea — many distributed agents, humans and bots, making bottom-up decisions. I think there’s something to that. Historically the tech industry has been dominated by left wing politics, just like any creative field, which is why you see today’s big tech companies so intertwined with the Democratic Party. Crypto potentially represents the creation of a whole new category of technology, quite literally right wing tech that is far more aggressively decentralized and far more comfortable with entrepreneurialism and free voluntary exchange. If you believe, as I do, that the world needs far more technology, this is a very powerful idea, a step function increase in what the technology world can do.

In what ways did the dreams of the 1990s techies come true? And in what ways were they dashed on the rocks of reality? When we think back on the 90s, how should we remember that era, and what ideas from that era should we hold on to? M.A.: It worked! The dreams came true; it all worked. And now we’re the dog that caught the bus. What do we do with this damned bus? Think about what we’ve done. Five billion people are now carrying networked supercomputers in their pockets. Anyone in the world can create a website and publish anything they want, can communicate with anyone or everyone, can access virtually any information that has ever existed. People live, work, learn, and love almost entirely online. Virtually all of the constituent components of the vision of the 1990s have come literally true. And yet, and yet. As Edwin Land, the founder of Polaroid, once said, “I didn’t say you’re all going to be happy. You’ll be unhappy – but in new, exciting, and important ways.”

Economist William Nordhaus long ago showed that 98% of the economic surplus created by a new technology is captured not by its inventor but by the broader world

The Internet Eats Up Less Energy Than You Might Think – NYT


[…]Telefónica and Cogent, which have reported data traffic and energy use for the Covid year of 2020. Telefónica handled a 45 percent jump in data through its network with no increase in energy use. Cogent’s electricity use fell 21 percent even as data traffic increased 38 percent.

An analysis published on Thursday suggests technology is not an environmental villain. One of the authors is Eric Masanet, a former researcher at the Lawrence Berkeley National Laboratory.Credit…Erica Urech for The New York Times

The Fuck You pattern


This is a short story about dark patterns. Which are user-hostile UX decisions.

“Wow, fuck you. I just wanted to look at cats.”
“Well, fuck you, too. We’re here to sell ads.”

It’s not about dark patterns, that’s just a second-order effect. It was never about dark patterns.

This is the implied agreement. You understand it, or you don’t. And if you don’t, I guess you haven’t been on the web in the past decade or something.

What? You thought it was fair that a company spends millions in technical infrastructure and staffing so you can sit at home and spend your time looking at cats for free? No, they have your attention and they’re going to connect you to organizations who will pay for it.

andrewmcwatters on Hackernews

It lies all the way down

Following in the footsteps of the bottom post from last weeks good reads, another has been caught.


Richard Montañez has a spicy story. While working as a janitor at a Southern California Frito-Lay plant, he had an industry-altering insight: “What would happen if I put a chile on a Cheeto?” He demanded a meeting with the company’s CEO … and the Flamin’ Hot Cheeto franchise was born. A self-help empire would follow.

Recently, this feel-good story started cracking like a corn chip. But millions may continue to gobble up whatever Montañez dishes out, still addicted to his deliciously simplistic inspirational tale.

The old story I believed and the Planet Money episode that tells the story.

Yahoo, internet history


In fact, Yahoo’s bad reputation may be thanks, in part, to the fact that it had such a good eye for acquisitions 15 or 20 years ago. It kept buying things that people really cared about, cool companies that could have had more interesting futures if their founders hadn’t sold them to a megacorporation that would eventually pull them from public view.

I remember thinking Yahoo Pipes was going to change the internet.

RIP in peace Yahoo Answers.